Refund policy
We have a 14-day return policy. This means you have 14 days after receiving your item to ask for a return.
To return an item, it must be in the same condition as when you received it. The item must be unused, with tags, and in the original packaging. You also need a receipt or proof of purchase.
To start a return, please contact us at strapline.shop@gmail.com
If your return is accepted, we will send you a free return shipping label and instructions on how to send the package.
Items sent back without contacting us first will not be accepted.
Important information about returns
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You can return items within 14 days.
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Return shipping is free.
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There is no restocking fee.
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There are no final sale items.
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We do not offer money refunds.
If your return is approved, you can:
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receive another product, or
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receive store credit to use in our e-shop and buy something else.
Damaged or wrong items
Please check your order when you receive it.
If the item is damaged, defective, or wrong, contact us as soon as possible so we can help you.
Store credit
Store credit can be used only in our e-shop.
It cannot be exchanged for money.